Fulfillment · before you order

Check the route.
Keep the reference.

Checkout is the source of truth for the destinations, shipping charge, tax, product variant, and total available for a current order. Petting does not publish a universal dispatch time, delivery promise, or return window on this page.

Last updated .

Available accessories

Petting loop and Petting trail may be ordered when their product page and checkout show the selected variant as available. Checkout displays the current shipping option and charge.

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Development preview

Petting one is not available to order. It has no confirmed launch or shipping date, and joining its waitlist is not a preorder.

See the current status →

01 · Before payment

What should you verify in checkout?

  • The product, color, size or length, and quantity.
  • The email and complete shipping address entered for the order.
  • The currency, item subtotal, shipping charge, tax, and final total.
  • Whether checkout currently accepts the intended destination.

Shipping destinations and charges may change with checkout configuration. If a timing, destination, import, or return question would affect the purchase, email hello@petting.club before paying.

02 · Dispatch and delivery

No universal delivery estimate is published here

Petting does not currently state a single processing or transit time that applies to every order and destination. A checkout session confirms the available shipping option and charge, but it does not by itself promise a delivery date. Keep the order reference and the email used at checkout so support can locate the order.

03 · Changes and cancellation

Contact the team as soon as possible

If an address, variant, or quantity is wrong, or you want to ask about cancellation, email hello@petting.club with the order reference and checkout email. Petting cannot promise that an order can be changed or stopped after fulfillment activity has begun.

04 · Damaged or incorrect item

Describe what arrived

If an item arrives damaged or differs from the ordered product or variant, contact Petting with the order reference, checkout email, a description of the issue, and clear photographs when available. The team will review the order information and provide the next available step.

05 · Return request

Ask before sending anything back

Petting has not published one universal return window, condition standard, exchange promise, or return-shipping rule for every order. Email hello@petting.club with the order reference, checkout email, item, and reason for the request. Do not mail an item until Petting provides return instructions.

If a refund is approved and issued, payment-provider processing may affect when it appears. Rights and remedies that cannot be excluded under applicable law continue to apply.

06 · Tax and destination questions

Use the values displayed at checkout

Checkout may calculate tax and supports only the destinations shown during the order flow. This page does not promise that customs charges, import restrictions, or other local requirements are included. Check requirements for the intended destination or contact the team before ordering if that question matters to the purchase.

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